Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused by you and in its original packaging. You’ll also need the receipt or proof of purchase.

For new items purchased from our site, please keep all original tags or stickers on the item. For refurbished or second hand items, please keep all original packaging.

To start a return, you can contact us at customerservice@theofficecrowd.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions.

Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address: The Office Crowd, 2 Stoneygate Rd, Newmilns KA16 9AJ

You can always contact us for any return questions at customerservice@theofficecrowd.com.

Damages and issues

Please inspect your order when you receive it, and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@theofficecrowd.com.

You can also call us at: 020 4566 8640